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Friday 21.10.2016 | Name days: Severīns, Urzula

airBaltic receives gold medal for the cabin service quality

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The Latvian airline airBaltic has been awarded a Gold medal in ISPY 2016 for the quality of its cabin service. ISPY (Inflight Sales Person of the Year) competition is held annually in the United Kingdom with professionals participating from airlines around the world.

airBaltic cabin crew members Anna Stola and Mihails Inutins received Gold medals in ISPY 2016 under category “Sales as a Service”, as reported by the airline.

This year, globally recognized airlines were considered for the awards, including Air Canada, Air Asia, Finnair, Hongkong Airlines, Singapore Airlines, Virgin Atlantic Airways, Vueling, Wizzair and others. This year ISPY competition was celebrating their 15th birthday and invited airlines to send their best-selling cabin crew to compete.

Previously airBaltic has won a Silver award in the ISPY 2011 for selling goods with emotional intelligence and best sales techniques.

Martin Gauss, Chief Executive Officer of airBaltic: «We put very high focus on our customers and the service they receive before, during and after their flight. User friendly mobile booking services, a wide variety of inflight meals and an exceptional customer service is a crucial part for expansion of our business. airBaltic celebrates this global recognition together with the awarded crew members.»

airBaltic serves over 60 destinations from its home base in Riga, Latvia. From every one of these locations, airBaltic offers convenient connections via Riga to its network spanning Europe, Scandinavia, CIS and the Middle East. In addition, airBaltic also offers new direct flights from Tallinn and Vilnius.


Leave a reply

  1. ikke says:

    I fly regularly AirB; SERVICE IS BAD AND POOR

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  2. BT pilot says:

    Not true, we have the best cabin crew in the industry!

    Thumb up 0 Thumb down 0

  3. Mehis says:

    airBatlic from the perspective of travel agent and client is a wonderful airline in all aspects as long as there aren’t delays or cancellations – under such circumstances airBaltic becomes one of the toughest airlines to deal with!

    Thumb up 0 Thumb down 0

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