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Tuesday 24.04.2018 | Name days: Nameda, Visvaldis, Ritvaldis
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De Facto: assessment of control measures performed by SRS workers declines

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Baltic news, News from Latvia, BNN.LV, BNN-NEWS.COM, BNN-NEWS.RUOver the course of the past several years, scores given by residents to workers of the State Revenue Service in culture and professionalism control measures have declined, as concluded in SRS’ ordered study about the quality of service provided to taxpayers.

De Facto programme reports that approximately 70% of respondents gave positive scores. It is noted that the number of times residents gave SRS scores from +3 to -3 have declined over the course of the past several years.

For example, the study shows that the overall assessment about the professionalism of SRS workers and their overall politeness has declined, the programme reports.

De Facto also mentions that the average score given to SRS (on the scale from -3 to +3) was +2.25 in 2012, +1.8 in 2014 and only +1.67 in 2016.

SRS Director General Ilze Cirule associates reasons for the decline with last year’s scandals and with comparisons to private service providers. The State Audit, which has studied the quality of services provided by state institutions, is of a similar opinion.

Dita Erna, manager of State Chancellery’s Change Management Office, told De Facto: «One of the indexes to receive the lowest scores is flexible approach. This means – how regulations are interpreted in sectors in which the state sector has less freedom and opportunities than the private sector.»

When performing control measures, SRS promises to focus on combating VAT fraud and envelope wages. Life could become easier for small businesses, but not for micro-enterprise tax payers. «Control over them will be even more forceful to uncover cases in which the regime is being used to avoid larger tax payments,» the programme.

«We want to work with data and information: send notification letters to taxpayers we believe to be dishonest and wait for them to change their behaviour,» Cirule told De Facto.

Data shows that the number of SRS’ performed thematic inspections has declined from 6,000 in 2012 to 4,649 in 2016.

SRS believes that results can be achieved by creating systems to control transactions in real-time, not by chasing individual tax avoiders.

De Facto reports that a few years ago SRS started focusing on specifically the service sector.

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