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Saturday 19.08.2017 | Name days: Melānija, Imanta
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EC representative: Latvia has good government e-service level

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Baltic news, News from Latvia, BNN.LV, BNN-NEWS.COM, BNN-NEWS.RU, Paul Timmers

Paul Timmers

The level of the state administration e-service development in Latvia is sufficient and exceeds the average one in the European Union (EU), says Paul Timmers, the acting director of the European Commission’s (EC) Information Society and Media Directorate-General (Directorate H), who is in charge of information and communication technology use in social problem solving.

The coefficient for fully available online services in Latvia makes up 93%. It already surpasses the average number in the EU – 82%. In the study, the sophistication of e-services provided for the people in Latvia hits 94%, while of services for business – 100%, Timmers indicates in an interview to the business portal Nozare.lv, when referring to the EC’s research. The e-service sophistication is a somewhat subjective measure used in these studies.

Timmers explains e-services in Latvia have evolved along with their spread in other EU countries. So far, the e-service usage is not as popular as we would like it to be. The aim is to attain that 50% of citizens use online government services. In 2010, the usage coefficient in the EU formed 42%. This applies to citizens using e-services over the past 12 months. In Latvia, the coefficient was 39.9% – close to the EU average. We believe the entire EU has to gradually boost the Internet usage rate over 50%, Trimmer says.

According to Timmers, e-services use is researched based on the basket of 20 services. Yet, for the time being. the statistics is general and not detailed.

The basket includes 12 services for citizens and eight services for business. Car registration, birth or marriage certificate issuement are among the services available for citizens. While company registration and e-procurement are services provided in the business area. The EC monitors implementation of these services. Many countries have already achieved 80% and even 90% service basket availability, Timmers notes.

However, he adds, unfortunately, the EC statistical agency Eurostat does not assess the intensity of separate e-service usage. While the EU has conducted a study on e-service sophistication. The overall figure was 90%, which is seven percentage points more than in 2009.

Based on the information available from several countries and the media, Timmers says online submission of tax reports and declarations is among the first e-services launched. It can be done in several ways, offering people already filled-out electronic tax returns only to be signed or confirmed via a text message. In other cases, people themselves have to complete forms. All the service types have spread rapidly.

Timmers is a citizen of the Netherlands; he has acquired the PhD degree in Physics at the University of Nijmegen and a MA degree in Business management at Warwick University in Britain. Prior to working at the EC structures, Timmer worked at a large IT company as a software development manager and was a co-founder of some newly-established software company, according to his official CV.


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