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Wednesday 26.11.2014 | Name days: Sebastians, Konrāds, Sebastijans

Estonians warned to be careful with airBaltic

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Estonian Consumer Protection Department invites people to be careful when planning their trips with the airline airBaltic, taking into consideration possible arising problems.

The Latvian airline entered the Estonian market only in spring, yet already in September it announced cancelling of most direct flights from Tallinn. Moreover, the clients that had purchased flight tickets already a time ago were not informed about the decision to be adopted, reports the Estoniam portal DzD.ee.

Tallinn airport director Rein Loik is confused why airBaltic closes air routes that have just been unveiled after having organized extensive advertising campaign and promoting new destinations.

Five people, who had purchased flight tickets of the cancelled routes, have applied to Consumer Protection Department, The Department says it will conduct an investigation regarding airBaltic action.

The company has indeed cancelled many direct flights from Tallinn, but is a common practice implemented in winter seasons, explains the airline’s press secretary Janis Vanags (Jānis Vanags). He also emphasizes flight cancellation does not mean the airline is in financial difficulties and airBaltic disagreement with the Riga International Airport is not the reason either.


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    airBaltic appears to fall short of expectations.

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