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Saturday 19.08.2017 | Name days: Melānija, Imanta
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3 000 lats fine imposed on Lattelecom for unfair commercial practice

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Baltic news, News from Latvia, BNN-NEWS.COM, BNN-NEWS.RUThe Latvian Consumer Rights Protection Centre (CRPC) has identified unfair commercial practices of SIA Lattelecom to be imposed 3 000 lats fine.

The CRPC representative Jānis Penka told the business news portal BNN the fine has been imposed due to distribution of incomplete information in mass media – on television, the Internet and radio – thus deceiving consumers.

He indicates the consumer’s decision to inquire about a product, calling the information line or visiting Lattelecom’s customer service can also be considered as violation. Since the main conditions must be clear immediately.

In advertisements for special offers on the Internet, TV and stationary phone service packages, Lattelecom has not properly informed consumers about the service charge conditions. Also the statements prevailing in several media are misleading in terms of how they are presented. For example, the information provided in the commercial could be interpreted as when applying for the large service package at the given period of time, this offer will be available for the same price as the small package and that the particular price will be 11.90 lats per month, regardless the contract term. Moreover, when purchasing any of the service packages, the price will remain unchanged, according to the commercial.

The fact that in commercials Lattelecom provides information in fine print (practically not visible for an average consumer) on the contract period, the availability of price offered in the advert during the first 6 months (out of 24) and the service price range (for the large package), starting with the seventh month of service use, does not do away with the impression both of the packages are available for the same price, the CRPC statement indicates.

Overall, Penka points out the number of unfair commercial practices is quite large, especially in electronic communication sites, and the CRPC will keep monitoring them thoroughly.


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