Latviski English По-русски
Monday 18.11.2019 | Name days: Doloresa, Aleksandrs

Amendments in Protection of Consumer Rights law come into force

(No Ratings Yet)

Baltic news, News from Latvia, BNN-NEWS.COM

Starting from January 1, 2011, amendments to the law on Protection of Consumer Rights come into force, stipulating changes in both consumers crediting and dispute resolution among manufacturers, sellers or service providers and consumers, the business portal BNN was informed by the Ministry of Economy.

Starting from January 1, credit providers must evaluate the consumer’s capability to repay the loan before the credit contract is concluded. Credit evaluation and approval procedure is obligatory also when both the parties agree to enlarge the credit sum during the contract period. The consumer’s ability to repay the debt will be evaluated based on his or her provided information.

A consumer is now righteous to withdraw from the credit agreement within a period of 14 days without providing any reason. In order to withdraw from the credit agreement, a consumer must inform the creditor in a written form in 14 days time after the conclusion of the contract. A consumer must repay the loan sum to the creditor immediately after sending the announcement, as interest can be charged by the end of the repayment, according to the loan interest rate. The creditor is not righteous to demand any other compensation for the breach of the contract. However, the law provides withdrawal from the credit for goods or services purchase does not influence the force of a purchase contract and the consumer will have to search for other ways to finance the purchase.

There is also a new procedure of carrying out consumers rights, if the goods are not delivered or the service is not provided within a specific period of time, or the delivery has been partial. If such a situation has occurred, first of all, the consumer has to demand from the producer, seller or service provider to comply with the contract. If this is not done timely, and the consumer no longer is interested in the goods or the service, he or she can withdraw from the contract and get back the pre-payment, as well as to ask to compensate for the losses.

Starting from January 1, the law stipulates creditors must take on additional responsibility and involve in dispute resolution among manufacturers, sellers or service providers and consumers, if a manufacturer, seller or service provider refuses to comply with legal requests of the consumer in connection with goods or services for the purchase of which the loan was obtained.

The law also sets additional regulations regarding non-delivery of leasing objects or partial delivery in case of an operating lease, if the consumer cannot reach an agreement with the lease provider on the leasing object delivery in correspondence with the law Article 30, the consumer is righteous to withdraw from the lease purchase contract.

Similarly, starting from January 1 this year, amendments to the procedure of reviewing consumer complaints at Consumer Rights Protection Centre enter into force. The law provides the Consumer Rights Protection Centre or other respective supervisory institutions review the consumer’s application or complaint about the manufacturer, seller or service provider, if the consumer has approached the manufacturer, seller or service provider first, trying to reach a peace settlement and the consumer has added grounded materials and evidence for the dispute.

In addition to already mentioned, the law prohibits different attitude towards disabled consumers when offering or selling goods or services. In such cases a differing attitude is only acceptable when it is objective and with a legal aim, the means of achieving which must be proportional; or when ensuring equal attitude places an unbridgeable burden on the seller or the service provider.

Leave a reply

  1. Consumer Rights says:

    Hi all,

    The law provides the Consumer Rights Protection Centre or other respective supervisory institutions review the consumer’s application.

Week in Lithuania: President pardoned two Russian spies, climate action plan approved and bomb defused

Last week, in Lithuania, the key news stories were a presidential pardon to Russian spies, the approval of a climate change action plan getting approved and the start of a mission of the International Monetary Fund.

BNN summary of the week: budget 2020; excellent Latvian filmmakers; doctors’ worries

The patriotic week passed in Latvia not only with the celebration of the 100th anniversary of Latvian army’s victory over Bermondt forces but also with intense discussions for the country’s budget of 2020. The 25-hour-long debates became so heated in the end the opposition left before the final vote. Because of that, the budget project was adopted with votes from only 57 deputies.

October’s inflation in Latvia higher than average in EU and Eurozone

In October 2019, inflation in Latvia was higher than the average in the European Union and Eurozone, according to information published by Eurostat on Friday, 15 November.

Z-Towers examination reports to be evaluated by construction experts

The State Construction Control Bureau of Latvia has commenced an administrative process and plans to assess the work performed by certified construction experts on Z-Towers. This includes assessing reports associated with the project, as confirmed by the office’s representative Elīna Balgalve.

Riga’s Vice-Mayor dismisses the board of Riga Central Market

Vice-chairman of Riga City Council and shareholder Vadims Baraņņiks has dismissed the board of SIA Riga Central Market.

Unemployment in Latvia drops to 6%

Latvia's unemployment rate constituted 6.0 % in Q3 2019. Compared to the previous quarter, unemployment rate fell by 0.4 percentage points, while over the year it reduced by 1.0 percentage points.

Employment rate in Latvia reaches 65.6% of the population

917.8 thousand people or 65.6 % of the population of Latvia aged 15–74 were employed in Q3 2019. Over the year, employment rate grew by 0.3 percentage points, and number of employed persons fell by 2.3 thousand. During the period, population declined faster than the number of employed persons.

SEB share price heavily affected by suspected money laundering in Baltics

Swedish banking giant SEB AB has seen its stock value sinking by 15% as it awaits a programme by the Swedish public broadcaster over suspected money laundering in the Baltics, where the name of the bank would also appear, Bloomberg reports.

State Security Service detains three persons for illegal arms supply to African countries

Latvia’s State Security Service has detained three persons for illegal supplies of arms to African countries under EU and UN sanctions, as mentioned in VDD’s report.

Investigators of MH17 downing point to close Putin ally

Dutch-led investigators of the downing of the 2014 flight MH17 over Ukraine have published a series of phone intercepts, among them one between former senior Kremlin official and pro-Kremlin separatists rebels blamed for the crash.

Harmony halts work in Riga City Council coalition until GKR makes up its mind

Political party Harmony’s faction in Riga City Council has decided to halt its work in the coalition until Honour to Service Riga makes up its mind in regards to cooperation with Independent Deputies Faction, as confirmed by Riga City Council’s vice-chairman Anna Vladova on Thursday, 14 November.

To increase parties’ independence, Saeima decides to boost support for them

In the final reading, Latvia’s Saeima approved controversial amendments to the Law on Financing of Political Organizations, significantly boosting state support for political parties.

Sweden sells off Australian, Canadian bonds over carbon footprint

Sweden’s central bank has stated it had given up bonds in the mining regions of Australia and Canada as Riksbank said the greenhouse gas emissions of both countries were large.

With 57 deputies present, Latvia’s Saeima adopts state budget for 2020

After two-days’ worth of discussions, Latvia’s Saeima finally approved the state budget on Thursday, 14 November, with 57 votes in favour, as reported by Saeima’s press-service.

Germany to partly lift solidarity tax for support of ex-communist east

Germany has had since 1991 a solidarity tax requiring people in western Germany to support the east of the country to support its economic development. The government has decided to largely lift it from 2021.

Lithuania set to expand residential real estate tax payers’ base

With the economy prospects for the new year looking bleaker, the Lithuanian government is scrambling to find new ways to prevent a looming drought of state coffers. The Lithuanian legislature, Seimas, has revisited this week the idea of taxing polluting cars, real estate and bank assets.

Estonian skiing ex-coach convicted of doping facilitation

A court in Estonia has found Mati Alaver, a former national skiing coach, guilty of doping facilitation and convicted him to probation.

Tourist upturn in Latvian accommodations reaches 2.27 million in 2019

1.03 million foreign and Latvian visitors stayed at Latvian tourist accommodation establishments Q3 2019, which is 0.5 % more than Q3 2018. Compared to corresponding period of the previous year, the number of nights spent by visitors increased by 1.5 %.

Central Election Commission permits signature collection for Seaima’s dismissal

On Thursday, 14 November, Latvia’s Central Election Commission registered a signature collection process initiated by Varu Latijas Tautai and Centre Party for the dismissal of the 13th Saeima.

Corruption watchdog once again punishes VID officials for illegal information acquisition

Corruption Prevention and Combating Bureau has once again punished officials of the State Revenue Service who were caught illegally acquiring information from systems.

Saeima decides: unemployment benefit to be paid for eight, not nine months

From 2020 onward unemployment status will be provided and benefits paid for eight months instead of nine, BNN was told by Saeima’s press-service.

Lithuania pushes for NATO ally involvement in EU defence projects

Lithuanian National Defence Minister Raimundas Karoblis has emphasised that European Union’s defence projects should be open to NATO allies from outside the EU to join in.

Healthcare trade unions to decide on future protests in Latvia

Latvian Trade Union of Health and Social Care Workers council plans to decide on future protests on Tuesday, 19 November, as confirmed by the trade union.

Estonia registers lowest unemployment in century

The unemployment rate in the century-long history of Estonia has dropped in third quarter of the year to a record low of 3.9%, the country’s official statistics show.

Minister: suspicious interest for Latvia’s military objects considered medium-high

The level of suspicious interest of foreign people for Latvia’s military objects using different research methods, including drones, is considered medium-high, says Latvia’s Defence Minister Artis Pabriks.

Do NOT follow this link or you will be banned from the site!