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Sunday 22.07.2018 | Name days: Marija, Marika, Marina
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CRPC urges residents to keep in mind their rights when travelling

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Baltic news, News from Latvia, BNN.LV, BNN-NEWS.COM, BNN-NEWS.RULatvian residents like to travel to visit their relatives and loved ones living outside of Latvia. In order to make sure celebrations do no turn into an unpleasant adventure, the European Commission and Consumer Rights Protection Centre urge residents to remember their rights.

According to the latest survey carried out by CRPC, less than half of Latvian residents (40%) know their rights when using services provided by airlines. Statistical data compiled by EC shows a similar situation – the majority of EU residents do not know their own rights when using services provided by airlines, buses, trains or ships.

The largest number of complaints and information request CRPC has received over the past five years applies to services: 233 complaints from 299 customers of aviation services. Positive solutions were found in 19% of these cases, explanations and/or additional information were provided in 37% of cases and in 18% of cases complaints were forwarded to competent authorities. Customers most often turn to CRPC with complaints regarding delayed or cancelled flights or other problems related to aviation.

In order to make sure your travel arrangement does not turn into an unpleasant adventure, people should learn of their rights and conditions of their service provider. It is a good idea to resolve problems with services provided by the chosen carrier as quickly as possible.

Passengers have to understand – declined services or services of poor quality must be reported to the service provider. If the service provider’s response is negative, the problems should then be reported to a higher authority. CRPC is the authority residents should complain to about problems with aviation, marine and river transport services. Problems related to service provided by railway and bus carriers should be reported to Road Transport Directorate.

Passenger rights can be found here.

Ref: 102.109.109.5236


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